Core Rules Governing Your Account
You must be an eligible individual in a supported region of Indonesia to open and maintain an account. One account per person — creating duplicate accounts is a breach of these terms and may result in immediate suspension of all linked accounts and any pending wallet
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balance. When you deposit using DANA, OVO, or GoPay, you confirm the funds come from a wallet registered in your own name. Transactions sent from a third-party wallet will be held pending verification and may be returned to the originating account. Withdrawals follow the same wallet-match
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rule: the destination account must match the wallet you used to deposit. We verify this step before processing any payout, which keeps your account secure and prevents unauthorized transfers. We reserve the right to request identity verification at any point, including before releasing a withdrawal or
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if account activity appears unusual. If you believe a transaction was processed incorrectly, contact support within 72 hours of the relevant transaction date. Terms may be updated periodically; continued use of the account after a change is posted constitutes acceptance of the revised terms. Availability of
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all services depends on local law and is limited to eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.